PeopleSoft is built on multiple tiers and components including Web, Java EE, Jolt, Tuxedo, databases, storage, and more. Because these components work together to serve thousands of processes, users and transactions, IT support teams know that performance degradations often involve multiple interrelated tiers that can set off a series of system misfires to bring down the application.
User(s) executing a specific PeopleSoft transaction or a specific URL suffer from long response times.
Where is the problem? Is it the network, the Web server, the Java servlet, Tuxedo, or the database?